NZ Server Outage

resolved

We have identified an issue with a service affecting some of our servers. This may be causing intermittent inaccessibility or degraded performance for users hosted on these servers. To resolve this, we are creating new, unaffected servers and are now in the process of migrating user data to them one at a time. Users will experience a short period of downtime while their individual site is being transferred to the new infrastructure. Additionally, there may be brief, intermittent drops in accessibility during the overall migration process. While we are working to keep servers online during this transition, it is not guaranteed. If you have any questions, please contact our support team at support@infoodle.com.

Updates

resolved

The incident has been resolved

resolved

Unfortunately we have found the new servers which we migrated to had the same issue (which we have now correctly identified). We are now actively migrating your sites to the new unaffected servers.

resolved

The majority of impacted sites have been successfully migrated to new servers. We anticipate completing the migration for the remaining sites within the next 2-3 hours.